Financial Tips – Our Part
Protecting your privacy. At BCBank, customer service is very important. As the bank continues to improve and expand services and delivery, it recognizes the consumers’ need and desire to preserve their privacy and confidences. Safeguarding the consumers’s privacy is also very importance to the bank. As our mission, BCBank wants to offer its customers the array of financial products and services they need to accomplish their financial goals. The following affirms BCBank’s continued commitment to preserving customer confidentiality. This statement principally governs BCBank’s use of non-public personal consumer information. We collect nonpublic personal information about you from the following sources:
- information we receive from you on applications or other forms;
- information about your transactions with us, our affiliates, or others; and
- information we receive from a consumer reporting agency.
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
Who is a consumer? A consumer is an individual (a person, not a corporation, partnership, or trust, for example) who obtains, or has obtained a financial product or service with the bank to be used primarily for personal, family, or household purposes.
Who is a customer? A customer is defined as a consumer who has a continuing relationship with the bank that provides financial products or services for personal household purposes.
Non-public personal information – Non-public personal information is defined by applicable law and generally means financial information that is identified with information that is not obtainable from a public source.
Information provided on an application or in a consumer report, account balances, or credit history information is non-public information. Other non-public information includes lists, descriptions, or other grouping of consumers that is created using non-public information, whether or not the list also includes public information.
Non-public information does not include any list, description, or grouping that is created using only public information. Information gathered using government records, real estate records, or security interest filings, widely distributed media, such as television, book, or newspaper, or legally required disclosures to the general public are not non-public information.
For example, a list of mortgage customers that includes current loan balances with us is non-public. In contrast, the fact that a borrower might have a real estate loan with us is public information because the deed of trust or mortgage is available from public government records.
What information we collect and disclose. The bank obtains personal consumer information primarily from you. In the conduct of business, the bank collects and keeps various types of information about our customers, including:
- Information we receive from you on applications or other loan and account opening documents such as your name, address, social security number, assets, liabilities, income, and expenses;
- Information about your transactions with us, any affiliates, or others such as loan or deposit balance, payment history, parties to transactions, and debt or ATM card usage; and
- Information we receive from a consumer reporting agency, such as your personal creditworthiness and credit history.
We are permitted under law to share information about our experiences or transactions with you or your account. We may disclose non-public personal information about you to non-affiliated third parties such as:
- Third parties to assist us in servicing your loan or account;
- To government entities in response to subpoenas; investigation of fraud; or bank regulators;
- To the bank’s accountants, lawyers, and other advisors;
- To consumer reporting agencies;
- To protect confidentiality of the bank’s records;
- To provide information to organizations involved in rating or assessing standards; and
- When necessary to affect, administrate, or enforce a transaction that you request or authorize.
Joint marketing arrangements. BCBank does not have any joint marketing arrangements with companies that perform marketing services on our behalf. We do not give out information to securities broker-dealers or insurance companies.
Customer benefits of information sharing. BCBank will only use your personal information for legitimate business purposes to deliver better customer sevice and products. The use of this information will be in a manner consistent with banking practices in compliance with applicable laws and regulations. Some of these benefits are listed as follows:
- Fraud detection. We use customer information to recognize a typical behavior that may signal unauthorized use of a person’s account. By helping to spot and prevent fraud, we help customers protect themselves against identity theft.
- Access to money. Routine information sharing allows you access to ATMs owned by other institutions. It also give you quicker access to deposited funds.
- Efficiency. By using outside vendors that operate under strict confidentiality agreements, we can keep costs down by outsourcing certain functions, such as check printing.
- Tailored products and services. By analyzing a customer’s experience and transaction information, we can suggest a more appropriate account or package of accounts. For instance, we could suggest an overdraft protection product, according to a customer’s habits or needs.
Protecting personal customer information from unauthorized access. Safeguarding your personal information is important to BCBank. The bank maintains systems, policies, and procedures to protect the customers’ personal information from being accessed by unauthorized persons. Employee access to personal consumer information is limited. Only those with a legitimate business reason have such access. The bank will retain your personal information only as long as necessary to service your account, conform to safe and sound banking practices, or to satisfy legal requirements. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your non-public personal information. Employees are trained regarding the bank’s privacy policies and procedures, and are held accountable for not adhering to them.
Inactive customer. If you decide to close your account or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.
Accuracy of consumer information. At BCBank, we believe it is important that the information maintained about your accounts is as accurate as possible. Internal controls are maintained to help ensure the accuracy of such information. If you believe that such information in inaccurate or incomplete, please call or write to us at the telephone number or address listed on your account statement. We will take appropriate action to correct any erroneous information as quickly as possible.
If you wish to review information regarding your accounts, please contact us. Depending on the research required to compile the requested information, BCBank may charge a fee for such services as described in the Truth In Savings Disclosure you received when you opened your account. The bank will provide you with an estimate of such a fee. If we are unable to comply with your request (for example, because the information no longer exists or is impractical to retrieve), the reasons why will be explained.
On-line Privacy Guidelines
How we handle email. The bank’s web site is public and not password protected. When any person visits the web site, the bank may collect certain basic information, such as how many people visited the site and what pages were visited. All of the information gathered at our web site is general. The bank uses this general information to determine which parts of the web site are most popular, how people access the site, how it can improve the content of the web pages, and how service to our customers can be improved.
Also included in BCBank’s web site is the capability for the customer to correspond with the bank. This correspondence, via e-mail, should be for the purpose of asking general questions of a non-sensitive and non-confidential nature. The bank will collect the e-mail addresses of those who correspond with the bank via e-mail and any information that is provided to the bank.
Consolidation sites. Please use caution when using consolidation sites. Consolidation sites are Internet sites, which offer the ability to collect all of your personal information on one site. For example, you may be encouraged to provide consolidation sites with your personal finance information.
Never provide this information to a site that you do not recognize and fully trust.
You should know: All transactions initiated by a consolidation site using access information you provide may be considered authorized by you, whether or not you were aware of the specific transaction. BCBank does not currently provide any information to any consolidation sites.
Protecting our children. We do not knowingly solicit data from children and we do not knowingly market to children. We recognize that protecting children’s identities and privacy on-line is important and that the responsibility to do so rests with both the on-line industry and with parents.
Our commitment to your privacy. You can count on BCBank to keep you informed about how we protect your privacy and limit sharing of information you provide us whether it’s at a branch office, over the telephone, or on the Internet.
Please note that since we can not control information on other Internet sites, we are not responsible for the content of sites linked from www.bcbankinc.com.
The above information represents BCBank’s Online Privacy Notice effective June 2011. The bank does, however, reserve the right to change this Notice at anytime.